Contact
FAQ
We might have already read your mind.
Ordering
Do you offer discounts or specials?
Do you offer discounts or specials?
Would you like a discount?
Order 2 items and at checkout you will get a 5% discount
Order 3+ items and at checkout you will get a 10% discount
Thanks for shopping with us!
Can I cancel my order?
Can I cancel my order?
We completely get it, we change our minds too! Usually, if you cancel with in a few hours we can stop things before printing but once it's gone to the printer then cancellation is no longer possible. Not sure, drop us an email and we will do our best to help you.
What if I want to speak to someone?
What if I want to speak to someone?
We want to speak to you too! Contact us with any questions, concerns, or feedback via the email feature above. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
Shipping
What is the shipping policy?
What is the shipping policy?
Shipping & Returns
We want you to love your Pictures From The Edge product. Unfortunately, we can’t control poor image quality resulting from inadequate resolution, improper exposure, cropping choices or typing errors. If something within our control isn’t right, we’d be grateful for the opportunity to fix it. Email shop@picturesfromtheedge.com about your issue and we’ll do our best to make things right.
Processing time
The time needed to prepare an order for shipping varies.
All products are printed on demand (not just sitting on a shelf) and are posted in tubes for added protection and sent via USPS Priority / UPS Ground within approximately 2 days of printing.
We aim to print as fast as possible but delays due to demand or technical issues can occur. Buyers will be informed if we are experiencing delays. International delivery times can vary depending on the country but are usually surprisingly fast.
All prints are dispatched via our printing partner in Las Vegas, Nevada USA
Estimated shipping times
USA: 7-10 business days
Europe: 7-14 business days (when this service becomes available)
Australia, New Zealand and Oceania: 2-3 weeks (when this service becomes available)
Rest of world: 2-3 weeks (when this service becomes available)
We do our best to meet these shipping estimates but can't guarantee them.
Times can vary especially during busy periods such as Christmas, so please allow adequate time to avoid disappointment during these times.
Shipping costs are non-refundable.
Tracking
All prints are dispatched via USPS Priority or selected courier services, both include tracking. A proof of postage is recorded for insurance purposes.
Undelivered items
We aim to successfully deliver every order but sometimes mistakes happen.
If you didn't receive your order within the estimated shipping times contact us at Shop@picturesfromtheedge.com or by mail at Pictures from the edge, 319 Golf Links Road, Ennis, Co. Clare V95 WY4X, Ireland and we can investigate.
Buyers are responsible for any costs if an item failed to be delivered or collected to the address provided. Shipping costs are non-refundable. For more details (see Returns and Shipping sections).
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.
We do not offer exchanges unless damaged (see Exchanges section).
To be eligible for a return of payment, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be refunded.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Postage costs are non-refundable.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Shop@picturesfromtheedge.com or by mail at Pictures From The Edge, 319 Golf Links Road, Ennis, Co. Clare V95 WY4X, Ireland.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Shop@picturesfromtheedge.com and send your item to: Pictures From The Edge, 319 Golf Links Road, Ennis, Co. Clare V95 WY4X, Ireland.
Shipping
To return your product, you should mail your product to: Pictures From The Edge, 319 Golf Links Road, Ennis, Co. Clare V95 WY4X, Ireland.
You will be responsible for paying for your own shipping costs for returning your item. All shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $40, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Recycle (please)
As a consumer please ensure that all received packaging is disposed of in the right recycling containers. Shipping tubes, product liner (backing) and the actual print are recyclable.
Warranty
Our products are covered by a maximum standard 90 day warranty.
What shipping providers do you use?
What shipping providers do you use?
We use UPS and USPS for all U.S. orders. Ground shipping for U.S. orders may take up to 7-10 business days to arrive from the day you receive your shipping confirmation.
Eff! My package was lost, stolen, or damaged!
Eff! My package was lost, stolen, or damaged!
Oh no! Please file a claim with the shipping carrier first, then contact us letting us know your order number and your specific claim number. Once we receive that, we will work together to come to the best resolution.
Returns & Exchanges
How do I return an item?
How do I return an item?
Shipping & Returns
We want you to love your Pictures From The Edge product. Unfortunately, we can’t control poor image quality resulting from inadequate resolution, improper exposure, cropping choices or typing errors. If something within our control isn’t right, we’d be grateful for the opportunity to fix it. Email shop@picturesfromtheedge.com about your issue and we’ll do our best to make things right.
Processing time
The time needed to prepare an order for shipping varies.
All products are printed on demand (not just sitting on a shelf) and are posted in tubes for added protection and sent via USPS Priority / UPS Ground within approximately 2 days of printing.
We aim to print as fast as possible but delays due to demand or technical issues can occur. Buyers will be informed if we are experiencing delays. International delivery times can vary depending on the country but are usually surprisingly fast.
All prints are dispatched via our printing partner in Las Vegas, Nevada USA
Estimated shipping times
USA: 7-10 business days
Europe: 7-14 business days (when this service becomes available)
Australia, New Zealand and Oceania: 2-3 weeks (when this service becomes available)
Rest of world: 2-3 weeks (when this service becomes available)
We do our best to meet these shipping estimates but can't guarantee them.
Times can vary especially during busy periods such as Christmas, so please allow adequate time to avoid disappointment during these times.
Shipping costs are non-refundable.
Tracking
All prints are dispatched via USPS Priority or selected courier services, both include tracking. A proof of postage is recorded for insurance purposes.
Undelivered items
We aim to successfully deliver every order but sometimes mistakes happen.
If you didn't receive your order within the estimated shipping times contact us at Shop@picturesfromtheedge.com or by mail at Pictures from the edge, 319 Golf Links Road, Ennis, Co. Clare V95 WY4X, Ireland and we can investigate.
Buyers are responsible for any costs if an item failed to be delivered or collected to the address provided. Shipping costs are non-refundable. For more details (see Returns and Shipping sections).
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.
We do not offer exchanges unless damaged (see Exchanges section).
To be eligible for a return of payment, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be refunded.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Postage costs are non-refundable.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Shop@picturesfromtheedge.com or by mail at Pictures From The Edge, 319 Golf Links Road, Ennis, Co. Clare V95 WY4X, Ireland.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Shop@picturesfromtheedge.com and send your item to: Pictures From The Edge, 319 Golf Links Road, Ennis, Co. Clare V95 WY4X, Ireland.
Shipping
To return your product, you should mail your product to: Pictures From The Edge, 319 Golf Links Road, Ennis, Co. Clare V95 WY4X, Ireland.
You will be responsible for paying for your own shipping costs for returning your item. All shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $40, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Recycle (please)
As a consumer please ensure that all received packaging is disposed of in the right recycling containers. Shipping tubes, product liner (backing) and the actual print are recyclable.
Warranty
Our products are covered by a maximum standard 90 day warranty.
What's the return policy
What's the return policy
A return must be requested 30 days of the ship date, after which merchandise must be sent back within 15 days. Merchandise must not be worn, washed, dyed, or altered. Merchandise must be returned in its original packaging. Returns must include the packing slip supplied during return process (packing slip will auto-generate along with the return label). Package should only include items listed in that particular return packing slip. Merchandise that appears to be worn and/or washed and not in its original/sellable condition may result in a delayed refund/exchange, or may not qualify for a refund or exchange. In these cases, the item(s) will be returned to you. Certain items are marked as not refundable and are not eligible for returns (ie. gift cards, gifts with purchase). Sets and Kits are not eligible for partial exchange or return.
I am expecting a refund. How long does this take?
I am expecting a refund. How long does this take?
Shipping & Returns
We want you to love your Pictures From The Edge product. Unfortunately, we can’t control poor image quality resulting from inadequate resolution, improper exposure, cropping choices or typing errors. If something within our control isn’t right, we’d be grateful for the opportunity to fix it. Email shop@picturesfromtheedge.com about your issue and we’ll do our best to make things right.
Processing time
The time needed to prepare an order for shipping varies.
All products are printed on demand (not just sitting on a shelf) and are posted in tubes for added protection and sent via USPS Priority / UPS Ground within approximately 2 days of printing.
We aim to print as fast as possible but delays due to demand or technical issues can occur. Buyers will be informed if we are experiencing delays. International delivery times can vary depending on the country but are usually surprisingly fast.
All prints are dispatched via our printing partner in Las Vegas, Nevada USA
Estimated shipping times
USA: 7-10 business days
Europe: 7-14 business days (when this service becomes available)
Australia, New Zealand and Oceania: 2-3 weeks (when this service becomes available)
Rest of world: 2-3 weeks (when this service becomes available)
We do our best to meet these shipping estimates but can't guarantee them.
Times can vary especially during busy periods such as Christmas, so please allow adequate time to avoid disappointment during these times.
Shipping costs are non-refundable.
Tracking
All prints are dispatched via USPS Priority or selected courier services, both include tracking. A proof of postage is recorded for insurance purposes.
Undelivered items
We aim to successfully deliver every order but sometimes mistakes happen.
If you didn't receive your order within the estimated shipping times contact us at Shop@picturesfromtheedge.com or by mail at Pictures from the edge, 319 Golf Links Road, Ennis, Co. Clare V95 WY4X, Ireland and we can investigate.
Buyers are responsible for any costs if an item failed to be delivered or collected to the address provided. Shipping costs are non-refundable. For more details (see Returns and Shipping sections).
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.
We do not offer exchanges unless damaged (see Exchanges section).
To be eligible for a return of payment, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be refunded.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Postage costs are non-refundable.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Shop@picturesfromtheedge.com or by mail at Pictures From The Edge, 319 Golf Links Road, Ennis, Co. Clare V95 WY4X, Ireland.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Shop@picturesfromtheedge.com and send your item to: Pictures From The Edge, 319 Golf Links Road, Ennis, Co. Clare V95 WY4X, Ireland.
Shipping
To return your product, you should mail your product to: Pictures From The Edge, 319 Golf Links Road, Ennis, Co. Clare V95 WY4X, Ireland.
You will be responsible for paying for your own shipping costs for returning your item. All shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $40, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Recycle (please)
As a consumer please ensure that all received packaging is disposed of in the right recycling containers. Shipping tubes, product liner (backing) and the actual print are recyclable.
Warranty
Our products are covered by a maximum standard 90 day warranty.
Sustainability
Are these product recyclable?
Are these product recyclable?
The product, the backing and the shipping tube are all recyclable in many areas. We recommend that you keep the backing and the tube just in case you need to move or store your piece.